Gate City Bank, based in Fargo, North Dakota, has achieved notable growth following its partnership with Alkami Technology, Inc. A recent case study indicated that the mutual bank experienced a 61% increase in digital banking logins and realized a 63-fold return on investment through data-driven marketing, while avoiding $650,000 in fraud losses.
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The collaboration hinges on Alkami's Digital Sales & Service Platform, which integrates account opening, digital banking, and marketing data. This approach aims to enhance the account holder experience and foster data-driven growth. After evaluating over 35 providers, Gate City Bank opted for Alkami's solutions to modernize its digital services and facilitate long-term expansion. The bank’s investment extended to Alkami’s Data & Marketing solutions and MANTL’s onboarding tools, completing the digital platform.
Jessica Ebeling, executive vice president and chief digital and payment officer at Gate City Bank, expressed confidence in the decision, stating that the bank gained significant advantages by working with Alkami. She emphasized the necessity of a partnership that encourages innovation and long-term strategic goals.
Since implementing the Alkami platform, Gate City Bank has launched over 60 targeted marketing campaigns, reaching more than 29,000 customers and generating $541 million in cross-sell opportunities. The bank reported a 20% increase in digital banking users and improved its app store rating to 4.9.
In fraud prevention, the bank leveraged Alkami’s partner ecosystem and achieved a remarkable 97% capture rate for account takeovers, successfully preventing significant fraud losses. Additionally, Gate City Bank enhanced its treasury operations, increasing customers by nearly 48%, without the need for additional staffing.
Furthermore, the introduction of MANTL Retail Account Opening in March 2026 has streamlined the account opening process to an average of just 4.65 minutes, enhancing efficiency and transparency in applications.
Benjamin Conant, chief product officer at Alkami, praised Gate City Bank's progress, noting that the unified approach of their platform facilitates efficient relationship building and enhances customer engagement. He highlighted that the platform aims to create an ongoing account holder journey, which is pivotal for the future of digital banking.
Gate City Bank, established in 1923 and currently valued at $4 billion, remains a leading financial institution in North Dakota, with a strong commitment to its communities, demonstrated through significant philanthropic contributions and community service.